THE BEST PROFESSIONAL HOUSEKEEPING SERVICES AND CONSULTANCY SERVICES

We're among those well known Professional Housekeeping Consultancy Service providers. Due to years of experience in this domain, we've gathered adequate expertise to give the ideal solution for all sorts of transcription services. We have appointed a group of highly experienced and qualified consultants, who are trained in compliance with the business set parameters. Consultants offer professional aid to housekeeping branches, whether self-managed or contracted.

We're the top housekeeping staffing service, offering positioning solutions which provide structure to a very redid and frequently casual company, where the office is your employer's house. We assist companies which are looking for full time or very low maintenance, live-in or live-out specialists. Our housekeeping consultancy providers also give nutrition to emergency call-outs and temporary employees.

We put them up, always; we outfitted them with the remarkable aptitudes that they might want to execute their responsibilities or to create in future. Our housekeeping staffing agency included experts choose for high-bore housekeepers, frequently with assistant components, for example, hamburgers, guardians or carers, to assist the running of the loved ones. With personal service, focus concerning the specific needs of customers, rigorous checking and evaluation of candidates since the institution's ethos, always pros from changing foundations hope our housekeeping recruiting agencies locate the ideal probability to their lifestyle. Despite providing private organizations we provide a range of cleansing organizations, such as in the aftermath of social occasion cleaners, window cleaners, fresh headway cleansers, moving-maids, occasion cleaners, and cleaning to the elderly, debilitated and wounded men and women. Our janitorial recruiting agencies concentrate on gaining a complete comprehension of your requirements with the objective which we may place the best competition to ensure your satisfaction. We mean to eliminate your habitual burdens, paying little mind to if that's guaranteeing the kids are gathered from college, that there's an outstanding dinner organized for this night's small soirée, or an older relative may carry on living safely in their own house.

Our solutions

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Produce content and information on housekeeping techniques and processes
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Offer seminars, lectures, conferences on various housekeeping systems

It’s All About the Tone!

Over the years I have become more in tuned to levels of service from the tone of voice when answering the phone to the response to my questions or problems. I find it absolutely amazing that there are still companies who skip the most important element of their business or pay little attention to it.  I’m […]

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Over the years I have become more in tuned to levels of service from the tone of voice when answering the phone to the response to my questions or problems. I find it absolutely amazing that there are still companies who skip the most important element of their business or pay little attention to it.  I’m […]

The post It’s All About the Tone! appeared first on Cleaning Business Consulting Group.

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Over the years I have become more in tuned to levels of service from the tone of voice when answering the phone to the response to my questions or problems. I find it absolutely amazing that there are still companies who skip the most important element of their business or pay little attention to it.  I’m not talking about price, or your menu of services or how your employees look, I am talking about the very tone and impression of your company that is set by the person who answers the phone.  Even if it is a service you have hired, are you certain that the message being sent to customers both current and prospective is the message you want to send.  Often times owners don’t have a clue about how their office personnel are coming across to those who contact you.   Whether its by phone or email, the impression created is often not what you would want if you were on the other end of the phone.

screaming computer

Take some time to do “shopper” calls to see exactly what is being said.  Engage friends or family members to contact your office as new prospective customers and get their impression of the tone being used.  Are they getting the sense that their business is wanted?  Is the feeling portrayed that this will be a great company with whom to do business? Is there a frustrated edge to the voice at the other end?  Is the person answering easy to understand, shows they care about your call and overall makes you feel glad you contacted this company?  If you can’t overwhelmingly answer yes to all of these questions, they you have some work to do.

Here’s an example:  Called a local plumbing company yesterday where I have been a customer for years to see about having new faucets installed.  Instead of the person answering the phone in a friendly, welcoming manner, I got a garbled name, a response that went something like “what is it exactly that you want” and then “who did you say you are” and finally, “hold on”.   My first instinct was to say”  buh bye”, but I thought I’d give the next guy a chance.  Sales person comes on and this is the scenario ” Mrs.  Cowan, how can I help you today? What were you thinking about in terms of new faucets?   I’m happy to get you some prices and call you back within the hour.  Or I could come out and bring a catalogue and see what you want to replace”.

Customers know when you care and will respond accordingly.  It amazes me that employees with such different approaches and tones to customers can work in the same organization and send 2 distinct messages about customer care to their callers.  Do you know what message your staff is sending?

 

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