Part Time vs. Full Time Which is Right for Your Company? So much controversy about which is best for your service company; Part Time or Full Time employees. Some say Full Time people make the best employees and others are passionate about hiring only Part Timers. When structuring your business model there are a couple […]
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How many times a day do we see this question posted on forums all over? It appears in every industry group on LinkedIn, Facebook and even Google +. Business owners looking for the magic bullet and the quick answer. That’s the age we live in. Seeking to get an answer with little or no reasoning behind […]
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Reprinted from cmmonline.com Workers Apprehensive About Returning to Germy Offices Post-Pandemic Survey finds employees fear high-touch surfaces such as restroom door handles As states end their shelter-at-home orders and employees return to their offices, they most likely will be concerned about the cleanliness of their workplaces. Georgia-Pacific Professional released the results of a survey detailing office workers’ […]
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Reprinted from cmmonline.com Removing Gray Areas Effective training is key to infection prevention by John M. Poole Jr. April 28, 2020 How does an environmental services (EVS) technician approach his or her responsibilities in thwarting the spread of pathogens? Is infection control a conscious awareness or a trained response? From my observations, the answer is both. […]
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Over the years I have become more in tuned to levels of service from the tone of voice when answering the phone to the response to my questions or problems. I find it absolutely amazing that there are still companies who skip the most important element of their business or pay little attention to it. I’m […]
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“Well, we didn’t hear anything from her so she must be happy”. “We sent a customer satisfaction survey out to her but she never responded so I guess we’re doing ok.” “They’ll contact us if they’re not happy”. Have you ever spoken these words? Most probably we all have at one time or another. So, […]
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Four days of watching ball games in elite tournament play left me with some revealing insight into the minds of coaches and players alike. What I saw can be directly applied to your business and employee morale building. Wow! On and off the field, professionalism means the same thing as it does in business. Conduct and […]
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Here is what I know: the time when customers are the least loveable is the time when they need the MOST from you. Just like with children, your customers need more from you during times of stress. When they are made to feel appreciated and valued during the good times, it is much easier to […]
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