Over the years I have become more in tuned to levels of service from the tone of voice when answering the phone to the response to my questions or problems. I find it absolutely amazing that there are still companies who skip the most important element of their business or pay little attention to it. I’m […]
The post It’s All About the Tone! appeared first on Cleaning Business Consulting Group.
“Well, we didn’t hear anything from her so she must be happy”. “We sent a customer satisfaction survey out to her but she never responded so I guess we’re doing ok.” “They’ll contact us if they’re not happy”. Have you ever spoken these words? Most probably we all have at one time or another. So, […]
The post No News Is Not Necessarily Good News! appeared first on Cleaning Business Consulting Group.
Four days of watching ball games in elite tournament play left me with some revealing insight into the minds of coaches and players alike. What I saw can be directly applied to your business and employee morale building. Wow! On and off the field, professionalism means the same thing as it does in business. Conduct and […]
The post Lessons from the Ball Field~Leaders Mean What They Say! appeared first on Cleaning Business Consulting Group.
Here is what I know: the time when customers are the least loveable is the time when they need the MOST from you. Just like with children, your customers need more from you during times of stress. When they are made to feel appreciated and valued during the good times, it is much easier to […]
The post Winning Customer Loyalty EVERY Time! appeared first on Cleaning Business Consulting Group.
Have you watched people as they move throughout life? I find it so very interesting to see the hustlers and the sash-sayers as they find their own pace throughout life. What does how they walk and carry themselves tell you about who they are and what kind of leaders they would make? Watching the ball players […]
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Is this where we are? I’m so utterly dismayed at the concept of creating a successful service business without as much as talking with a customer or prospect. How did we get here? How did we lose sight of the fact that customers want to do business with live people and particularly those they know […]
The post Shockingly Disconnected! appeared first on Cleaning Business Consulting Group.
The most important skill a service business owner needs to learn is the art of pricing jobs profitably. Profitably being the key word here. It’s not something you can or should find out in a FB group, or by asking friends in the industry or by guessing because to do so may cheat you and […]
The post The Price Is Right….Or Is It? appeared first on Cleaning Business Consulting Group.
The art of listening is a dying one. Or so it would seem. Have you found yourself in the position of supposedly conversing with an employee only to find that you have done most of the talking and the employee has done most of the listening? This is a roadway to ineffective leadership and discourages […]
The post Are You Speaking "at" or "with" Your Employees? appeared first on Cleaning Business Consulting Group.