“Well, we didn’t hear anything from her so she must be happy”. “We sent a customer satisfaction survey out to her but she never responded so I guess we’re doing ok.” “They’ll contact us if they’re not happy”. Have you ever spoken these words? Most probably we all have at one time or another. So, […]
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Four days of watching ball games in elite tournament play left me with some revealing insight into the minds of coaches and players alike. What I saw can be directly applied to your business and employee morale building. Wow! On and off the field, professionalism means the same thing as it does in business. Conduct and […]
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Here is what I know: the time when customers are the least loveable is the time when they need the MOST from you. Just like with children, your customers need more from you during times of stress. When they are made to feel appreciated and valued during the good times, it is much easier to […]
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Have you watched people as they move throughout life? I find it so very interesting to see the hustlers and the sash-sayers as they find their own pace throughout life. What does how they walk and carry themselves tell you about who they are and what kind of leaders they would make? Watching the ball players […]
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Is this where we are? I’m so utterly dismayed at the concept of creating a successful service business without as much as talking with a customer or prospect. How did we get here? How did we lose sight of the fact that customers want to do business with live people and particularly those they know […]
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The most important skill a service business owner needs to learn is the art of pricing jobs profitably. Profitably being the key word here. It’s not something you can or should find out in a FB group, or by asking friends in the industry or by guessing because to do so may cheat you and […]
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The art of listening is a dying one. Or so it would seem. Have you found yourself in the position of supposedly conversing with an employee only to find that you have done most of the talking and the employee has done most of the listening? This is a roadway to ineffective leadership and discourages […]
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Sharon’s article for “Cleaning and Maintenance Management Online”. One of the greatest challenges for building service contractors (BSCs) during the next decade will be attracting and retaining quality employees and maintaining a stable workforce. With the labor market tightening and technology evolving rapidly, it is even more critical for the service businesses of today to […]
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Sharon is a contributor to this article in “Cleaning and Maintenance Management Online”. Maintaining a well-trained, capable staff is a crucial part of providing consistent, high-quality commercial cleaning services—yet many organizations struggle to keep employees on board. In fact, cleaning operation managers list turnover reduction as one of their top three challenges, according to a […]
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Read Sharon’s article “Fearless Business Growth through Diversification and Expansion” in “Cleaning Business Today”
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Companies who achieve a million dollar revenue mark are owned and managed by people who have a mindset that is different from the average business owner. What’s so different about it? How do you get that mindset? Let’s look at how they think! Marketing is everything! That is the basic philosophy of the millionaire mindset. […]
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No communication from the client doesn’t necessarily mean everything is ok! In other words “ no news is NOT necessarily not good news”. Meeting and exceeding client expectations in terms of delivery of quality service in your cleaning business is critical to your successful growth. Just because the phone does not ring with a complaint […]
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Whether you are a commercial or residential cleaning company, the question of paying Employees to ride in the car from job to job is one that haunts cleaning business owners. What is the right thing to do? What am I required to do legally? How can you afford to pay people to ride in a […]
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This age old question has been on the mind of every cleaning business owner since the beginning of time. Throughout the years, there have been non-legal, private individuals in our industry attempting to take business away from legitimate businesses who work hard, pay taxes and try to build successful businesses by doing it the right […]
The post How Can I Price My Service To Compete With The “NON-LEGAL” Companies And Still Make A Profit? appeared first on Cleaning Business Consulting Group.
“If you do business today the way you did business yesterday, you won’t be here tomorrow”. A business philosophy that has helped many business owners stay focused on vision and goals. This mantra holds true in that if you are not open to new methods and ideas, you will find your business becoming stagnate and […]
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Finding a solution to the common problem of getting new customers without breaking the bank has many business owners scratching their heads wondering what to do. If this is a problem in your business, keep reading. I have a solution. Unfortunately, many business owners get swept up in the sales pitches from high priced advertising […]
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